How Language Can Disarm Difficult People
Language Can De-escalate Conflict, Build Connection
We’ve all been there: deciding what to say in an emotional situation to comfort, appease, satisfy, or otherwise address interpersonal conflict.
Researchers have studied verbal de-escalation in a variety of settings, from mental health to law enforcement to customer service, and arrived at some strategies for success that can assist a wider population both personally and professionally.
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Southern Skies Music & Whiskey Festival returns to Downtown Knoxville on Saturday, May 10, 2025. Produced by Dogwood Arts and curated by the Dirty Guv’nahs.
Nominate your favorite Non-profit organization to get a fresh coat of paint up to $10,000 provided by Sherwin Williams! Nominations for Painting With A Purpose 2025 open on April 28th, 2025 and ends the first week of June. The winner will be announced in July.
Join Blount Memorial Saturday, May 10 as they host their Inaugural Downtown Dash for Breast Cancer to honor breast cancer survivors, remember those who have fought the battle, and raise money to expand access to life-saving breast cancer screening and diagnostic services right here in Blount County! Gather for this event at Blount Memorial Health Center at Springbrook – 220 Associates Blvd. Alcoa, TN.
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