How Project Help Assists Those in Need During the COVID-19 Pandemic
Project Help is an emergency energy assistance program that assists people in need living within the KUB service area, regardless of the energy source in their home. Project Help is committed to helping customers who need financial assistance on their utility bills due to circumstances related to the COVID-19 pandemic. As part of Project Help’s efforts to assist during this time, and in addition to KUB assistance measures already in place, Project Help is relaxing its income requirements, and more funds are becoming available to customers impacted by the current economic effects of COVID-19. If you have been financially impacted by the COVID-19 pandemic and are unsure of your applicability to receive Project Help funds, please contact the Knoxville-Knox County Community Action Committee (CAC) Energy and Community Services line at 865-637-6700.
Project Help depends solely on contributions from the community. KUB collects Project Help donations and CAC distributes them to qualifying families and individuals. All administrative costs are paid by KUB and CAC. One hundred percent of all funds collected go directly to help people with their heating bills. Please consider donating through the means detailed below.
How to Donate
Donate to Project Help in the following ways:
Visit Food City or Home Federal Bank Jan. 8-Feb. 5
Set up a recurring monthly donation using the form here or on the back of your paper bill.
Make a one-time donation if you pay your KUB bill using the one-time bank draft option, SelectPay. In the bill-pay process, click the box that says “Add a one-time Project Help donation.” *If you pay your bill using AutoPay, you can not make a one-time donation online.
Make a one-time donation by visiting a KUB payment kiosk at no charge.
Make a one-time donation by mailing a check payable to Project Help to P.O. Box 59017 Knoxville, TN 37950
Project Help of East Tennessee, Inc. is a 501(c)(3) charitable organization, and donors receive an annual contribution letter for tax purposes.
How to Apply for Assistance
Contact the CAC at 865-637-6700 to see if you qualify for emergency assistance through Project Help or the Low Income Energy Assistance Program.
CAC Neighborhood Center- Zip Code Service List
CAC South Center
522 Maryville Pike
Knoxville, TN 37920
All areas South of Tennessee and French Broad Rivers
Rockford (Knox County Only)
CAC East Center
4610 Asheville Hwy
Knoxville, TN 37914
Blaine (Knox County Only)
Kodak (Knox County Only)
*East of Broadway inside Knoxville and Halls/North Knox County
CAC West Center
2247 Western Ave
Knoxville, TN 37921
Fax: 865- 637-3376
|Lenoir City(Knox County Only)
Oak Ridge(Knox County Only)
Middlebrook Pike area
Fort Sanders area
*West of Broadway inside Knoxville
Hardin Valley area
***Staff Please Note*** This is a suggested list of where applicants should go based on their zip code to request assistance with rent, mortgage and utilities. If an applicant presents at a Neighborhood Center in person, they should be served at that location and not sent to another center. This list can be used for anyone calling in for assistance so that they can be directed to the Neighborhood Center closest to them.